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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

RMA Shipment

Original packaging should be used in available to minimize the potential for shipment damage. Board product must be enclosed in an anti-static bag to avoid ESD damage. All RAM returned items must follow the shipping instruction on RMA form. Otherwise, Zowietek don’t take any responsibility to the tax, delay, damage or refuse. The customer is responsible for paying the shipment charges when returning the product to Zowietek. Zowietek will pay for the shipment of the repaired items under warranty policy. RMA form can also be downloaded in document under support section.