How can we help?

General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

Querying versions and upgrading

Notice: Don’t update the camera at will, or the camera will not work.


Open web browser, type camera’s IP address to go to the camera login page. Log in to the camera ‘s web interface.

Click the “Configuration” and then click “Upgrade”.

Mail to us all the version information.

We will send you the update file.

Now choose “Update File” and click “Upgrade”.


Or we’ll help you update remotely.