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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

Can not control the PTZ Camera

1. Please check the hardware: RS485.
Step 1: RS485 A and B is reversed.
Step 2: Check RS485 cable continuity is OK or not.

2. Please check the software settings: keyboard controller and speed dome address, protocol, and baud rate.

Step 1: Press [ Search ] to check the current protocol and baud rate is correct or not.
Step 2: Restore the settings to the default setting and reset.