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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

NDI Tool cannot search for the 4k surgical camera?

If the computer cannot search all NDI settings:
1. Check when your computer can log in MediCam’s web control interface.
2. Please close the VPN and other related software.
3. Please check whether you are using a private network orpublic network, and check whether all NDI software is allowed to pass through the “Allow an app through the firewall”.