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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

How to use SIM card to connect to the network?

First, plug the relevant antenna into the device.
11: Connect to USB 4G Dongle.
13: Connect to Internal 5G LTE antenna.
14: Connect to Internal 4G LTE antenna.
15: Built-in 5G, Plug the NANO SIM card in here.
16: Built-in 4G, Plug the NANO SIM card in here.


Insert the SIM card in the correct orientation.

Please keep it turned off until you insert the card correctly.

Built-in 5G/4G

To use the built-in 5G/4G, you should enable the built-in 5G/4G network seen below. The default 5G/4G option is selected to be promoted.

Click the pen icon in the red mark box on the picture above, turn on “APN Auto” and the device will automatically identify the SIM card. Or you can turn “APN Auto” off and fill in “APN”. Please ask your network operator or search online to find the APN of your 4G LTE network. When the APN setting is changed, don’t forget to restart the device to take effect.

Side USB 4G
Once the encoder connects with USB 4G Dongle, the device automatically connects to the 4G net. However, it is necessary to set the 4G dongle at first. ZTE MF833V 4G LTE dongles are recommended.
Using a USB 4G dongle, push and slide the cover to the end direction of a dongle to open the dongle cover. Locate the SIM card slot. It holds a Standard SIM card. Insert the SIM card into the corresponding card slots. You will need a Nano to standard SIM card adapter if your SIM card is a Nano card. Face the SIM card metal contact side down, replace the dongle cover, and slide it into place.

Click the pen icon in the red mark box on the picture above, turn on “APN Auto” and the device will automatically identify the SIM card. Or you can turn off “APN Auto” and fill in “APN”. Please ask your network operator or search online to find the APN of your 4G LTE network. When the APN setting is changed, don’t forget to restart the device to take effect.

Side USB 4G

Once the encoder connects with USB 4G Dongle, the device automatically connects to the 4G net. However, it is necessary to set the 4G dongle at first. ZTE MF833V 4G LTE dongles are recommended.

Using a USB 4G dongle, push and slide the cover to the end direction of the dongle to open the dongle cover. Locate the SIM card slot. It holds a Standard SIM card. Insert the SIM card into the corresponding card slots. You will need a Nano to standard SIM card adapter if your SIM card is a Nano card. Face the SIM card metal contact side down, replace the dongle cover, and slide it into place.

Then, insert the USB dongle into one of your computer ports. The computer identifies the new hardware and starts installation automatically.

When the installation is complete. The USB dongle web management page is displayed, and the USB dongle connects
to the network automatically if the correct APN is set. After installing the program, it will create a shortcut on the user’s device.

If the computer does not start the USB dongle installation automatically, find the AutoRun.exe file in the USB dongle root directory, and double-click the file to run it. Access http://192. 168.8. 1 to check the device status.

After inserting the USB dongle into one of your computer ports. The computer doesn’t identify the new hardware
and starts installation automatically. It is suggested to check and correct APN manually. Click “Settings” to enter the setting interface. After clicking the “APN”, and selecting “Manual”, the user can set APN manually.