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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

How to update the firmware?

Download the new firmware on our product’s page.
Turn on the device.
Attention: Keep the encoder connecting power and internet during the upgrade, the upgrade process cannot be interrupted, otherwise the encoder cannot be restored.

According to the LAN IP address displayed on the LCD, connect to the network, enter the WEB interface -> software upgrade -> browse to select the file -> confirm. The device is updating…. The encoder will automatically restart after each upgrade.