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General FAQ

4K Video Encoder/Decoder

Medical Video Recorder

PTZ Camera

AI PTZ Camera

PTZ Controller

Streaming Encoder

Surgical Video Camera

How to find PTZ IP address?

There are 3 ways to find the IP address.

Method 1:

1.Reconnected the camera to a monitor

2.Then restart the camera.

3.After that, the IP address can be found on the upper left corner.

Method 2:

1. Please download upgrade v2.91

2. upgrade v2.91 -> upgrade v2.91> upgrade_standard.exe -> Language: choose English  -> click “Search”

Method 3:

The IP address is visible on the small screen at the front of the camera


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How do I connect Mac PC to the AI PTZ camera?